When the pandemic forced most businesses worldwide to shutter their doors, Birks Group wasn’t the exception. The luxury jewellery retailer temporarily closed all its Maison Birks stores across Canada to prevent the further spread of COVID-19.
Fast forward several months, and we can now finally revisit all Maison Birks stores, albeit following specific health and safety guidelines.
Concierge Service and Online Shopping
Although all 28 Maison Birks stores across Canada were closed until recently, customers could still shop online. Even with the stores open once again, they can always make orders online and have their timepieces and jewellery delivered straight to their door.
A big part of Birks Group is working closely with clients to help them find their perfect timepiece, necklace, ring, and a wealth of other jewellery pieces.
Following the lockdown, the company launched a concierge service in Toronto, Montreal, Vancouver, and Calgary.
The pandemic hasn’t put a stop to celebrations, such as anniversaries and graduations, so Birks made a mission to be there for all its clients. Canadians could make orders by phone or email to get a top-notch concierge service and receive their orders by mail.
Even with all the stores reopened, they can still reach out to Birks by phone to enjoy its luxury concierge service.